Best cleaning services in London

London cleaning companies operate in several different ways. Some match households with a regular individual cleaner, while others manage teams for deep cleaning, tenancy changeovers, carpets, upholstery and commercial premises. The right choice depends on the work required, how the booking is managed and whether the customer values continuity, specialist equipment, rapid online scheduling or a tightly defined checklist.

A weekly domestic clean is fundamentally different from an end-of-tenancy service. Regular housekeeping normally concentrates on maintaining kitchens, bathrooms, floors and living areas over a set number of hours. A tenancy clean is usually completed by a team using its own materials and a detailed checklist, often after the property has been emptied.

Deep cleaning sits between the two. It may include heavier descaling, detailed work around fittings, accessible internal surfaces and areas that are not covered during routine visits. Carpets, upholstery, ovens, external windows and post-construction dust may still require separately priced specialist services.

This guide covers seven London cleaning companies offering different combinations of domestic, specialist and commercial work. Each entry explains how the service is structured, where its published pricing is most useful and what should be confirmed before booking.

Choosing the right type of cleaning service

Before comparing companies, identify the service the property actually needs.

Regular domestic cleaning

Regular cleaning is designed to maintain an occupied home.

A typical visit may cover:

• Dusting
• Vacuuming
• Mopping
• Kitchen surfaces
• Bathroom surfaces
• General tidying
• Bed changing
• Ironing where agreed

The work is normally charged by the hour. Products and equipment may be supplied by the customer, particularly where one cleaner attends regularly.

Continuity is often more important than specialist machinery. Ask whether the same cleaner is expected to attend and what happens during holidays or illness.

One-off domestic cleaning

A one-off clean can be useful before guests, after a busy period or when a home needs more work than the regular schedule allows.

Some providers still price this as an hourly domestic service. Others send a team and use a defined deep-cleaning checklist.

Confirm which model applies. A one-off cleaner attending with basic products is not necessarily equivalent to a professional deep-cleaning team with extraction or steam equipment.

Deep cleaning

A deep clean is intended to address accumulated dirt and neglected detail rather than routine maintenance.

It may include:

• Heavy bathroom descaling
• Detailed kitchen cleaning
• Accessible cupboard interiors
• Skirting and door frames
• Behind movable furniture
• Internal windows
• Detailed dust removal
• Degreasing
• Heavier floor cleaning

Ask what is excluded. Carpet extraction, upholstery, ovens, external windows and high-level work are often separate.

End-of-tenancy cleaning

End-of-tenancy work is normally checklist-led and designed for an empty or nearly empty property.

The service may include:

• Kitchen cupboards inside and outside
• Oven and hob
• Fridge and freezer
• Bathrooms
• Doors and frames
• Skirting
• Internal windows
• Floors
• Fixtures and fittings
• Accessible storage
• Removal of ordinary cleaning residue

Carpet cleaning is not always included. The same applies to upholstery, exterior windows, balconies, gardens and waste removal.

No cleaning company can guarantee that a tenancy deposit will be returned in full. A deposit can also be affected by damage, missing items, rent, maintenance or disagreement over the inventory.

Carpet and upholstery cleaning

Professional carpet and upholstery cleaning normally uses extraction, low-moisture or another material-appropriate process.

The technician should consider:

• Fibre type
• Colourfastness
• Existing damage
• Stain age
• Previous products
• Drying time
• Shrinkage risk
• Delicate fabrics

A stain may be improved without being removed completely. Responsible companies should explain limitations before treatment.

Commercial cleaning

Commercial work can include:

• Offices
• Communal areas
• Retail premises
• Schools
• Hospitality sites
• Clinics
• Short-let properties

The contract should identify frequency, working hours, supervision, consumables, security, insurance and holiday cover.

Agency, platform or direct cleaner?

The structure of the arrangement affects responsibility and price.

Managed cleaning company

A managed provider normally controls booking, payment, customer service and replacement cover.

It may employ cleaners directly or engage them through another contractual arrangement. The customer has one organisation to contact if a visit is missed or the work needs attention.

Booking platform

A platform uses online systems to match customers with cleaners, teams or partner businesses.

This can make pricing and scheduling convenient, but the customer should understand who is actually performing the service and which company is responsible for insurance, complaints and remedial work.

Independent cleaner

Hiring directly can provide a personal arrangement and potentially a lower price.

The household may need to take greater responsibility for:

• References
• Right-to-work checks
• Insurance
• Holiday cover
• Payment
• Employment status
• Replacement arrangements

No structure is automatically better. The important issue is understanding who accepts responsibility for the booking.

How much does a cleaner cost in London?

Prices depend on the postcode, service and booking model.

Regular domestic cleaning commonly begins at around £16.50 to £19 per hour among the providers publishing London rates. One-off and managed services can cost more, while specialist deep-cleaning teams may be charged per cleaner with a substantial minimum booking.

Published examples include:

• Housekeep regular cleaning from £18.50 per hour
• Maid2Clean weekly London cleaning from £16.49 per hour, with postcode variations
• Fantastic Services deep cleaning at £23 per hour for non-members and £18 per hour for Fantastic Club members
• Cleaning Express tenancy cleaning from approximately £220 for a studio on several London pages
• Premium Clean tenancy cleaning from £150 for a studio
• Top Cleaning GB tenancy cleaning from £180 for a studio, with lower prices for individual rooms in shared properties

Housekeep’s current cost guide places a typical London end-of-tenancy clean between £150 and £490 including VAT, although some location pages use a wider upper range of £600. The actual quotation depends on property size, condition and additions.

The price may be affected by:

• Bedrooms and bathrooms
• Property condition
• Number of cleaners
• Minimum attendance
• Products and equipment
• Oven cleaning
• Fridge and freezer interiors
• Carpet extraction
• Upholstery
• External windows
• Parking
• Congestion charges
• Key collection
• Weekend or urgent work
• VAT
• Guarantee period

Always ask whether an hourly rate applies to one cleaner or the entire team.

City Housekeeping

Office: 167–169 Great Portland Street, London, W1W 5PF

Phone: 020 3980 8066

Customer-service hours:

• Monday to Sunday: 9:00 AM to 6:00 PM

Website

City Housekeeping provides domestic, specialist and property-maintenance services throughout London.

Its cleaning work includes:

• Regular domestic cleaning
• One-off and deep cleaning
• End-of-tenancy cleaning
• Office cleaning
• Carpet and steam cleaning
• Window cleaning
• Airbnb and short-let cleaning
• After-party cleaning
• Ironing

The wider business also advertises gardening, gutter cleaning, jet washing and handyman services.

This breadth makes City Housekeeping particularly useful where a property requires several different tasks. A move-in booking might combine internal cleaning with carpets, windows and exterior pressure washing, reducing the number of contractors the customer needs to coordinate.

Deep cleaning

City Housekeeping publishes deep cleaning at £27.50 per cleaner per hour.

Its stated minimum is two cleaners for three and a half hours, with materials and professional equipment included. The minimum labour booking is therefore £192.50 before any additional charges.

This is not directly comparable with a routine one-person domestic-cleaning rate. The service is structured around a team undertaking heavier work within a defined period.

Before booking, ask whether the quotation includes:

• Oven interior
• Fridge and freezer
• Cupboard interiors
• Internal windows
• Carpet extraction
• Upholstery
• Parking
• Congestion charges
• VAT

End-of-tenancy work

The company publishes a checklist-led tenancy-cleaning service and states that products and equipment are supplied.

Its current service information refers to eligible cleaning issues being rectified within 48 hours after they are reported. Another 2026 company article describes a next-day rectification arrangement, so the applicable promise should be confirmed in the written booking terms.

A return-clean policy covers omissions within its stated scope. It does not guarantee the outcome of a landlord or inventory dispute.

Regular cleaning

Recurring domestic work can be arranged separately from the team-based deep-cleaning service.

Customers seeking a regular cleaner should establish:

• Hourly rate
• Minimum visit
• Whether the same person normally attends
• Who supplies products
• Replacement procedure
• Payment method
• Insurance
• Cancellation notice

Best suited to

• Deep cleaning
• End-of-tenancy work
• Move-in cleaning
• Properties requiring several services
• Short-let and Airbnb cleaning
• Customers needing exterior or maintenance work alongside cleaning

What to confirm

• Number of cleaners
• Total minimum price
• Complete checklist
• Products and equipment
• Oven and appliance interiors
• Carpet and upholstery treatment
• Parking and congestion costs
• Return-clean deadline
• Insurance limits
• VAT

A fantastic job

“Our cleaners Diana, Anna and Relu did a fantastic job cleaning our home before we moved in. The jet wash of our patio and front path transformed the property.”

David Gray, Google review

Would use the service again

“Ana was excellent. She worked extremely hard and was very quick. I would definitely use the service again.”

Matthew Williams, Google review

Housekeep

London service: Online booking across London and selected surrounding areas

Phone: 020 3434 3081

Website

Published regular-cleaning price: From £18.50 per hour

Housekeep is a technology-led home-services platform offering regular, one-off and specialist cleaning.

Customers enter their postcode, provide property details, select an available time and manage payment through an online account.

Its cleaning services include:

• Weekly cleaning
• Fortnightly cleaning
• One-off domestic cleaning
• Deep cleaning
• End-of-tenancy cleaning
• After-builders cleaning
• Carpet cleaning
• Upholstery cleaning
• Oven cleaning
• Commercial cleaning

The platform also provides access to trades and other household services.

Regular cleaning

Housekeep publishes regular cleaning from £18.50 per hour.

Weekly, fortnightly and one-off options are available. The actual price can vary according to location, frequency and booking requirements.

Recurring customers may be matched with a regular cleaner, while bookings, instructions and payment are handled through the account.

This works well for households that value:

• Online scheduling
• Cashless payment
• Booking history
• Digital instructions
• Customer support
• Easy rescheduling

The customer should still establish who supplies products and whether the same cleaner is expected every week.

One-off and specialist cleaning

One-off domestic cleaning is quoted according to the size of the property and selected requirements.

Housekeep’s specialist services use separate teams and pricing from ordinary recurring housekeeping. Its London end-of-tenancy service supplies cleaning products and a vacuum cleaner, with quotations generated online.

This distinction is important. A regular cleaner booked for several hours should not be expected automatically to deliver the same checklist and equipment as a specialist tenancy team.

Service structure

Housekeep operates as a platform across several service categories.

The contractual status of the cleaner or attending company may differ according to the booking. Customers should review the terms applying to the exact service, particularly where specialist teams or tradespeople are involved.

Best suited to

• Online booking
• Weekly or fortnightly cleaning
• Cashless account management
• One-off domestic cleaning
• Tenancy and deep-cleaning quotes
• Households wanting several home services through one platform

What to confirm

• Exact hourly rate
• Minimum booking
• Products and equipment
• Same-cleaner continuity
• Cancellation policy
• Professional’s contractual status
• Insurance
• Specialist-service guarantee
• Parking charges
• VAT

Cleaning Express

Head office: 44 Beaufort Court, Admirals Way, London, E14 9XL

Phone: 020 3633 0390

Office hours:

• Monday to Friday: 8:00 AM to 5:00 PM
• Saturday: 9:00 AM to 1:00 PM
• Sunday: Closed

Website

Cleaning Express provides regular domestic, deep, tenancy and commercial cleaning through local London operations.

Its services include:

• Regular home cleaning
• One-off cleaning
• Deep cleaning
• End-of-tenancy cleaning
• Office cleaning
• Communal-area cleaning
• Carpet cleaning
• After-builders cleaning

The company is particularly transparent about its organisational commitments. It publishes £10 million in public-liability insurance and identifies itself as a Living Wage Recognised Service Provider. Its current pages state that relevant London cleaning staff receive at least the London Living Wage, with some specialist teams paid above that level.

Regular managed cleaning

Cleaning Express is structured as a managed service rather than a simple directory of independent cleaners.

The company promotes:

• Cleaner vetting
• Training
• Account support
• Regular scheduling
• Sickness and holiday cover
• Commercial supervision

Replacement cover remains subject to actual availability and should not be assumed to be immediate.

For a regular domestic booking, confirm whether the same cleaner is expected to attend and how the account is handled if that person becomes unavailable.

End-of-tenancy pricing

Cleaning Express publishes property-based prices through local London pages.

Several current pages list:

• Studio: From £220
• One bedroom and one bathroom: From £259
• Two bedrooms and one bathroom: From £298
• Two bedrooms and two bathrooms: From £337
• Three bedrooms and one bathroom: From £337
• Three bedrooms and two bathrooms: From £415

The cited prices include VAT, administration and cleaning chemicals. Oven cleaning is also advertised as included on the main tenancy service. Some London pages display lower regional price tables, so customers should use the quote for their postcode rather than assuming one rate applies throughout the capital.

Commercial cleaning

The business also provides offices, schools, shared workspaces and communal areas with service plans tailored to the premises.

Commercial clients should ask about:

• Supervisor structure
• Staff continuity
• Alarm and key procedures
• Consumables
• Out-of-hours access
• Holiday cover
• Insurance documentation
• Contract notice
• Quality inspections

Best suited to

• Managed regular domestic cleaning
• Offices and communal areas
• Customers prioritising published insurance
• Organisations considering Living Wage commitments
• End-of-tenancy cleaning
• Clients wanting replacement support

What to confirm

• Local domestic hourly rate
• Minimum visit
• Same-cleaner arrangements
• Products
• Local tenancy price
• Guarantee terms
• Replacement procedure
• Insurer documentation
• Cancellation charges

Kind and respectful

“Mihaela is an excellent cleaner — kind, friendly and always respectful in my flat. She does a thorough job and leaves each room looking refreshed.”

Kam Balaggan, Google review

Excellent attention to detail

“Mihaela is an excellent cleaner. The house always looks amazing, she is on time and works hard.”

Jessica McQuaid, Google review

Top Cleaning GB

Office: 31 Beaufort Gardens, London, SW3 1QH

Registered address: 11 Lyndhurst Road, London, UB6 9QR

Phone: 020 8813 2556

Mobile: 07737 460924

Opening hours:

• Monday to Sunday: 9:00 AM to 6:00 PM

Website

Top Cleaning GB provides domestic, tenancy, deep, commercial and specialist cleaning throughout London.

Its services include:

• End-of-tenancy cleaning
• Domestic cleaning
• Deep cleaning
• Office cleaning
• After-builders cleaning
• Carpet and upholstery cleaning
• Oven cleaning
• Window cleaning
• Mattress cleaning
• Hard-floor treatment
• Pressure washing
• Gardening

The breadth of the service makes it useful for tenants, landlords and property managers who want to combine a tenancy clean with carpets, appliances or exterior work.

End-of-tenancy cleaning

Top Cleaning GB publishes a detailed checklist covering kitchens, bathrooms, internal surfaces and appliances.

Its current pricing page lists:

• Room in shared accommodation: From £89
• Studio flat with one bathroom: From £180
• One-bedroom flat with one bathroom: From £210

Larger properties are priced according to size and bathroom count.

The company’s terms provide a 72-hour guarantee for end-of-tenancy cleaning. Customers need to follow the conditions and report eligible issues within the stated period.

A free return clean addresses omissions within the agreed scope. It does not determine whether the tenant receives the complete deposit.

Deep and domestic cleaning

Top Cleaning GB currently publishes deep and spring cleaning from £170, with equipment and materials included. Carpet, rug and upholstery cleaning are excluded from that price and charged separately.

Regular and one-off domestic cleaning is also available. Exact prices depend on frequency, property and scope.

Office cleaning

The company’s current office-cleaning page lists:

• Regular cleaning from £25 per hour
• One-off office cleaning from £27 per hour
• Three-hour minimum

Congestion, ULEZ and parking can be added, while equipment and materials may cost extra.

Best suited to

• End-of-tenancy cleaning
• Deep cleaning
• Tenancy bookings with carpets or appliances
• Landlords and agents
• Office cleaning
• Properties requiring exterior services
• Customers wanting a 72-hour reporting period

What to confirm

• Exact checklist
• Oven and fridge inclusion
• Carpet and upholstery extras
• 72-hour guarantee conditions
• Whether the property must be empty
• VAT
• Parking and ULEZ
• Key handling
• Photographs
• Payment schedule

Attention to detail

“The team arrived on time, worked efficiently and paid great attention to detail. Every room was spotless, and communication was clear from start to finish.”

Zarina Lagkueva, Google review

Worked quickly and carefully

“We booked an end-of-tenancy clean. The team arrived on time, worked quickly and carefully, and the flat was left sparkling.”

Nastja Zubkina, Google review

Premium Clean Ltd

London operations address: 10 Filmer Road, London, SW6 7BW

Phone: 020 3004 0643

Mobile: 07774 518219

Business hours:

• Operates six days per week and on selected bank holidays
• Confirm the available schedule directly

Website

Premium Clean is a family-run cleaning business operating since 2009.

Its work includes:

• End-of-tenancy cleaning
• Carpet cleaning
• Upholstery cleaning
• One-off deep cleaning
• Domestic cleaning
• Office cleaning
• After-builders cleaning
• Mattress and rug cleaning
• Stain treatment

Its clearest distinction is the combination of tenancy cleaning with specialist carpet and upholstery services.

Published tenancy prices

Premium Clean publishes property-based pricing including:

• Studio flat: £150
• One bedroom and one bathroom: £180
• Two bedrooms and one bathroom: £210
• Three bedrooms and one bathroom: £260
• Four bedrooms and one bathroom: £300

House prices and additional bathrooms cost more. Parking and congestion charges may also apply.

The company also publishes end-of-tenancy rates from £100 on its general prices page, so the property-specific table should be used when comparing complete flats.

Carpet and upholstery cleaning

Premium Clean uses professional extraction equipment for suitable carpets and fabric furnishings.

Customers should disclose:

• Fibre type where known
• Existing damage
• Stains
• Previous treatments
• Delicate or natural materials
• Access
• Water and power
• Required drying time

Not every stain can be removed safely. The technician should explain whether continued treatment could damage the material.

Re-clean guarantee

Premium Clean’s newer end-of-tenancy page advertises a 14-day free re-clean period. Older pages on the same site refer to 48- or 72-hour arrangements.

The guarantee applying to the booking should therefore be obtained in writing rather than inferred from an older article.

Best suited to

• End-of-tenancy cleaning
• Carpet and upholstery extraction
• Rental properties requiring several specialist services
• South-west London customers
• Stain-treatment enquiries
• Customers wanting published property prices

What to confirm

• Current guarantee period
• Complete property price
• Carpet and upholstery additions
• Oven and fridge inclusion
• VAT
• Parking and congestion
• Stain limitations
• Drying time
• Insurance
• Return-clean conditions

Highly recommended

“Kiri cleaned the carpet in our Battersea office and successfully removed heavy stains using professional machinery.”

Cventanka Mlandenova, Google review

A fantastic clean

“I needed an end-of-tenancy clean with carpet and upholstery cleaning. The team transformed a space that had been left very dirty.”

Annelise Goodsir, Google review

Fantastic Services

London service: Online and telephone booking across London

Website

Fantastic Services is a large home-services platform covering cleaning, gardening, pest control, removals and property maintenance.

Its cleaning menu includes:

• Regular domestic cleaning
• One-off deep cleaning
• End-of-tenancy cleaning
• Carpet and upholstery cleaning
• Oven cleaning
• Window cleaning
• After-builders cleaning
• Office cleaning
• Airbnb and short-let services
• Mattress cleaning

The platform’s principal advantage is breadth. A customer can arrange several household services through one account and booking system.

Deep-cleaning prices

Fantastic Services currently publishes one-off deep cleaning at:

• £23 per hour for standard customers
• £18 per hour for Fantastic Club members

Fantastic Club costs £89 per year. The member rate should therefore be assessed alongside the annual subscription rather than compared in isolation.

Membership may also provide booking credits, preferential rates and priority handling across other services.

Review:

• Renewal arrangements
• Cancellation
• Credit conditions
• Services covered
• Minimum charges
• Whether membership is worthwhile for one booking

End-of-tenancy prices

Fantastic Services currently publishes London starting prices including:

• Room in a shared property: £99 standard
• Studio: £140 standard
• One bedroom: £238 standard
• Two bedrooms: £275 standard
• Three bedrooms: £337 standard
• Four bedrooms: £472 standard

Member prices are lower, while carpet cleaning is an additional charge.

The quotation should be checked for property condition, bathrooms, appliances, parking and other additions.

Service partners

Fantastic Services can fulfil bookings through franchisees or local service partners.

Customers should identify:

• The business attending
• Applicable insurance
• Who handles complaints
• Whether the guarantee is provided centrally
• Payment recipient
• Whether the same cleaner can attend recurring visits

The platform structure supports broad availability but may offer less individual continuity than a direct arrangement with one cleaner.

Best suited to

• Customers booking several home services
• Rapid online scheduling
• Deep cleaning
• End-of-tenancy work
• Carpet, upholstery and oven cleaning
• Weekend availability
• Households likely to use membership benefits repeatedly

What to confirm

• Standard or member price
• Annual membership terms
• Minimum charge
• Attending business
• Insurance
• Products and equipment
• Guarantee
• Parking
• VAT
• Renewal and cancellation

Maid2Clean London

London service: Postcode-based domestic-cleaning network

Website

Maid2Clean concentrates primarily on regular household cleaning.

Its model is designed around introducing customers to a local cleaner for weekly or fortnightly visits, with the agency handling matching and administration.

The service is particularly relevant to households seeking routine help rather than a specialist tenancy team or carpet-cleaning technician.

Published London prices

The main London page currently publishes:

• Weekly cleaning from £16.49 per hour
• Fortnightly cleaning from £17.09 per hour
• One-off domestic cleaning priced by postcode

Rates and minimum hours vary across London. Individual pages currently show examples such as £18 per hour in central London, £18.50 in Wandsworth and approximately £17.85 in parts of west London.

The exact rate should be obtained using the property postcode.

Regular-cleaner model

The principal attraction is the potential for one cleaner to attend consistently.

A familiar cleaner can learn:

• The property layout
• Priority rooms
• Preferred products
• Ironing requirements
• Pet arrangements
• Alarm or key procedures
• Areas requiring extra care

Continuity remains subject to cleaner availability. Ask what happens during holidays, illness or when the original match is unsuitable.

One-off cleaning

One-off spring cleaning is available in many London areas.

Local pages can include a separate agency fee plus an hourly payment to the cleaner, often with a maximum duration.

This should not be confused with a specialist fixed-price end-of-tenancy service. Products and equipment may need to be supplied by the household.

Best suited to

• Weekly domestic cleaning
• Fortnightly housekeeping
• Customers seeking a regular local cleaner
• Cost-conscious routine cleaning
• Ironing and ordinary household tasks
• Homes that do not require specialist machinery

What to confirm

• Postcode-specific rate
• Agency and cleaner payments
• Minimum hours
• Who supplies products
• Same-cleaner arrangements
• Replacement procedure
• Insurance
• One-off booking fee
• Cancellation
• Key handling

Comparing London cleaning companies

Which London cleaning company should you choose?

Choose City Housekeeping for a substantial deep clean, a tenancy changeover or a booking combining several internal and exterior services.

Choose Housekeep when fast online booking, cashless payment and easy management of recurring or one-off appointments matter most.

Choose Cleaning Express for a managed regular-cleaning arrangement or commercial contract supported by published insurance and Living Wage information.

Choose Top Cleaning GB for checklist-led end-of-tenancy work and specialist additions backed by a published 72-hour reporting period.

Choose Premium Clean when carpet or upholstery extraction is an important part of the tenancy or deep-cleaning booking.

Choose Fantastic Services when cleaning needs to be combined with gardening, pest control or other property services and the membership calculation is worthwhile.

Choose Maid2Clean for lower-cost weekly or fortnightly housekeeping with the potential for a consistent local cleaner.

Comparing quotations

Place quotations side by side and compare the complete scope.

A lower total may reflect a shorter checklist rather than better value.

Preparing for a regular cleaner

A regular visit is more effective when expectations are realistic.

Before the first clean:

• Agree priority tasks
• Identify rooms that can be skipped
• Explain delicate surfaces
• Provide products where required
• Ensure the vacuum works
• Secure valuables
• Explain pet arrangements
• Confirm key or alarm instructions
• Discuss ironing
• Agree what happens when extra work is needed

A cleaner working for two or three hours cannot complete an unlimited list. Priorities should be agreed rather than leaving every task equally urgent.

Preparing for a deep clean

Before the team arrives:

• Remove clutter
• Clear worktops
• Identify fragile items
• Move lightweight furniture where requested
• Explain existing damage
• Confirm access to water and electricity
• Reserve parking
• Keep pets away
• Confirm high-level or heavy-item exclusions
• Agree waste arrangements

If the property is heavily soiled, send accurate photographs in advance. An underestimated job can lead to unfinished work or an increased price on arrival.

Preparing for an end-of-tenancy clean

The property should normally be empty unless the company agrees otherwise.

Before the appointment:

• Remove belongings
• Empty cupboards
• Defrost the freezer if required
• Remove food
• Provide the inventory
• Photograph existing damage
• Arrange parking
• Confirm appliance interiors
• Book carpets separately where needed
• Provide keys and alarm details
• Ensure water and electricity remain connected
• Arrange waste removal
• Confirm the reporting deadline

Do not book the clean too early if removal work or repairs will create more dust afterwards.

Where possible, schedule the inventory after the property is cleaned but within the company’s guarantee period.

Re-clean guarantees

A re-clean guarantee usually means the company will return to address eligible omissions reported within a stated period.

It does not mean:

• Every stain can be removed
• Damage will be repaired
• A landlord must accept the work
• The entire property will be cleaned again
• The deposit is guaranteed
• Issues outside the checklist are covered

Read the conditions before booking.

The company may require:

• An inventory report
• Photographs
• Notification within 48 or 72 hours
• Access within a defined period
• An empty property
• No occupation after cleaning
• No third-party cleaning
• Payment in full

Premium Clean currently advertises a longer 14-day period on one of its newer service pages, but older pages contain shorter wording, making written confirmation particularly important.

Insurance and damage

Ask which insurance covers the booking.

Relevant questions include:

• Is public-liability insurance in place?
• Does it cover accidental property damage?
• Is there an excess?
• Are cleaners covered individually?
• Who handles a claim?
• What evidence is required?
• Are fragile items excluded?
• Is damage caused by existing defects excluded?
• Are keys covered?

Report damage promptly and retain photographs, correspondence and the invoice.

Insurance does not replace sensible precautions. Valuable, fragile and irreplaceable items should be secured before the appointment.

Questions to ask before booking

1. Is the price per cleaner or per team?
2. How many cleaners will attend?
3. What is the minimum booking?
4. Is VAT included?
5. Who supplies products and equipment?
6. Is oven cleaning included?
7. Are appliance interiors included?
8. Are carpets vacuumed or extracted?
9. Are internal windows included?
10. Are parking and congestion charged separately?
11. Will the same cleaner attend regularly?
12. What happens during absence?
13. Who employs or contracts the cleaner?
14. What insurance applies?
15. What is the complaint deadline?
16. What does the re-clean guarantee cover?
17. Are keys collected?
18. Are completion photographs available?
19. Who processes payment?
20. What is the cancellation fee?

Our selection approach

Best in Britain reviews publicly available information about each company’s services, London coverage, published prices, booking structure, insurance, guarantee terms and specialist capabilities.

Inclusion does not guarantee the quality or availability of a particular cleaner or team.

Prices, staffing, service areas and guarantee terms can change. Customers should obtain a written quotation for the exact property and retain the checklist and invoice.

Customer reviews provide context about individual experiences but cannot predict the result of another booking.

The most suitable provider is the one whose service model, scope and equipment match the work required—not necessarily the company offering the lowest hourly headline.

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